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Warranty and Returns
At Plumatorium, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items before shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issues with your order!
Customers can contact us within 14 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately.
How to Reach Us?
Contact us at [email protected] and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
1. Plumatorium Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Plumatorium is responsible for shipping the wrong item/ size.
Incorrect order(size of the item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
Products can be returned
- In case you received a wrong item, Items must be returned in its original and unused condition & must also be in its original box and packing.
We do not allow refunds or exchanges because of change of mind. Please read all description provided as a guide before you bid. While every step has been taken to ensure that we ship out the correct item, there will be occasions when you receive items that are different from the description. In such case, we ask that you contact us immediately so we may remedy the situation.
Your satisfaction is important to us and we value your business.
If you are dissatisfied with your order, please contact us within 14 days of receiving the product to request a return. All return shipping fees are at customers’ own expense.
Additional notes about Warranty
All returns must first be approved by our customer service team.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags, and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24-48 hours.