Frequently Asked Questions

PAYMENT

What Payment Methods Are Accepted?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

Order & Returns

How Can I Cancel Or Change My Order?

Before your order is processed, you can send us an email on [email protected] and we will track your order in the process and see if it still can be edited or cancelled

Do I need an account to place an order?

No, you can also place an order as a visitor. But, there are some advantages if you have an account with us: Quick ordering process Easily browse your order status and your historical order Receive updates by detailing our new versions and special promotions

How long is the shipment and how can I track m package?

Orders may take 2-5 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update with your local carrier. Please keep in mind delivery dates may change. We are not responsible for delays caused by the customs service in your country.

Can I change my delivery address after I have placed an order?

Please note that your delivery address cannot be changed once the order has been processed or shipped. Please update your delivery address to your residential address instead of your holiday address, as we do not know how long the destination customs service will keep the package (pending).